Customer satisfaction is quality standard.  We should use “heart” to communicate and provide good service to the customers. From the perspective of customers, grasp the mood and needs of the customer, and deal with the problems in bud to prevent the expansion of problems. Be considerate and considerate to the customers; Treat and complete every work and service with utmost care. For every requests, declaration and complaint of the customers, we should have a place and be managed by someone, we should regard service as a career, quality as life and persevere.